Australian Legal Studies Student Tutorial Book Semester 2

Australian Legal Studies Student Tutorial Book Semester 2 2013 ? Australian Legal Studies Course Semester Two Tutorial Format 1 session of 1. 5 hours duration per week There is one tutorial session each week and each session will focus on topics from the previous weeks lecture. For example, in week 2 the tutorial will discuss topics covered in the lecture for week 1. The topics for each weeks lecture and the reading you are expected to do for that lecture are set out in the â€Å"Outline and Reading Guide†. As well as reading from the set textbooks you also need to read the additional readings and resource materials for each unit.These materials are located in the separate Legal Studies Supplementary Material booklet which accompanies this Tutorial Program. The questions which you will discuss or present in your tutorials are listed in this Tutorial Program. Before each tutorial you must complete the suggested reading for that week and then prepare formal, written answers to t he questions. You are expected to take an active part in these tutorials by discussing the topics and by raising questions. You will also be given regular writing and a team oral task to complete in tutorials and are expected to refer to decided cases in your answers.It is essential that you prepare for these tutorials by completing both the reading and writing tasks. This will ensure your success in the program. UNSW Foundation Studies 1 ALS Tutorial Book Semester 2 Australian Legal Studies Course Outcomes Rationale Australian Legal Studies introduces students to the Australian constitutional and legal framework. It assumes no previous knowledge. The course examines some detail of the major topic areas that students can expect to encounter at undergraduate level.Students will gain a clear awareness of the important institutions and processes in the Australian and Global legal environment and be exposed to current political and legal issues. Content Outcomes At the end of the course successful students will have developed an: ? understanding of the origins and sources of Australian and International law ? understanding of comparative legal systems and the responses of domestic law to global challenges ? awareness of how cultural differences impact upon the legal system ? appreciation of the impact of law on everyday life and on business operations understanding of basic legal terminology and concepts ? ability to analyse legal cases and apply the law to a range of situations ? awareness of the complexity of legal issues in the global business environment and in the world of e-commerce ? awareness of a variety of dispute resolution processes in Australia and from a global perspective UNSW Foundation Studies 2 ALS Tutorial Book Semester 2 Skills Outcomes At the end of the course successful students should be: ? competent in both oral and written English language communication skills required for successful undergraduate study proficient in using a range of commu nication technologies ? able to think critically and analyse problem solving questions in legal studies ? able to engage in independent and reflective learning ? proficient in locating and using information from a variety of sources ? able to work in groups and teams ? familiar with teaching and learning styles at Australian universities ? able to behave ethically and take responsibility for their own actions and educational outcomes ? effective at task and time management ? aware of different cultures and understand alternative viewpoints UNSW Foundation Studies 3ALS Tutorial Book Semester 2 Student Assessment in Australian Legal Studies Standard Program Assessment schedule Item Duration Weighting Semester 1 exam 1. 5 hours 30% Final exam (Sem. 2 topics only) 2. 5 hours 60% Tutorial Preparation & Participation Full year 10 % (2 x 5%) UNSW Foundation Studies 4 ALS Tutorial Book Semester 2 Semester 1 Exam Weighting: 30% This assessment item examines all units from Semester One. Norma lly a semester examination consists of multiple choice items and short written responses similar to those asked as tutorial questions. The semester exam covers semester 1 units only. Final Exam Weighting: 60%This Examination covers all units from Semester Two. Normally the Final Examination consists of multiple choice questions, short written responses and longer essay answers. The final exam covers semester 2 units only. Tutorial Preparation/Participation Weighting: 10 %( 2x 5 % per semester) Marks are allocated according to a variety of criteria relating to students overall tutorial performance. Some of these criteria might include: ? the quality of written answers prepared for tutorials and quality of graded writing tasks; ? individual oral presentations on particular tutorial questions as nominated by the tutor; ? o-operation and willingness to participate in and at times lead discussion on particular tutorial questions as nominated by the tutor ? evidence of completion of the r equired and additional reading; ? punctuality and attendance UNSW Foundation Studies 5 ALS Tutorial Book Semester 2 Australian Legal Studies Oral Presentation Student Feedback Sheet Student name / tutorial group: Grading Criteria Excellent Very Good Satisfactory Not Satisfactory Organisation Evidence of planning Content Relevant and accurate Quality Explanation of legal issues and concepts Discussion Facilitated and responded to class questions DeliveryConfidence, clarity, resources used Time Frame Kept within time limit 5-10 min Additional Comments by Tutor: Overall Grade: Date: Signature of Tutor: UNSW Foundation Studies 6 ALS Tutorial Book Semester 2 Required Textbooks KEY TO REFERENCES Alderson P (2006) Legal Dictionary for Australians,2nd ed. McGraw-Hill, Sydney. Note: Students are expected to make ongoing use of their dictionary. Carvan, John (2010) Understanding the Australian Legal System 6th ed. Lawbook Co. Sydney Chew Charles YC (2008) Business Law Guidebook 1st ed Oxford Melbourne Australia Australian Legal Studies Supplementary Material RELEVANT http://www. eo. gov. au (Parliamentary Education office) http://www. aph. gov. au (Australian Parliament House) http://www. hcourt. gov. au (High Court of Australia) http://www. austlii. edu. au (Aust. Legal Information Institute) http://www. lawlink. nsw. gov. au (NSW Courts and Tribunals) http://www. ipaustralia. gov. au (Intellectual Property Australia) http://www. ahtcc. gov. au (Aust. High Tech. Crime Centre) http://www. acia. org. au (Aust. Centre International Commercial Arbitration) http://www. law. unsw. edu. au/centres/klc( Kingsford legal centre UNSW) http://www. comlaw. gov. au (Commercial law) http://www. business. ov. au ( Business Law) http://www. australiancontractlaw. com (contract aw) http://www. flyingsolo. com. au ( sole traders) UNSW Foundation Studies 7 ALS Tutorial Book Semester 2 Semester 2 Outline and Reading Guide Unit Lecture topics Reading for Tutorials 1 Introduction to Commerci al Law Legal framework for the operation of a business Alternative business structures Obligations of business owners Chew ch 9 Carvan p. 194-198 SM Corporations Law Concept of legal personality and the corporate veil ( Salomon case) Advantages and disadvantages of Incorporation Role and responsibility of company directors (ASIC v Adler)Remedies for breach of duty 3 Negligence 1 Tort of negligence –Donoghue v Stevenson Duty of care-neighbour principle Standard of care – reasonable person test Causation – but for test Remoteness of damage 4 Chew ch. 8 Carvan ch. 8 SM Negligence 11 Liability for negligent misstatement and pure economic loss Liability of professional advisers Vicarious liability Defences-Contributory negligence Voluntary assumption of risk 5 Chew ch’s 10 &11 Carvan p. 194-198 SM Chew ch. 8 Carvan ch. 8 SM Contracts I Nature of contract law Elements of a contract Offer and acceptance Competition and Consumer Act UNSW Foundation Studies Chew c h. 2 Carvan ch. 7 SM ALS Tutorial Book Semester 2 Unit Lecture topics 6 Reading for Tutorials Contracts II Intention to create legal relations Consideration Remedies for breach of contract 7 International Sales Contracts 1 Contracts and International Trade Vienna Convention of CISG How to negotiate and carry out an export contract 8 SM International Sales Contracts 11 Case Studies Choice of Law rules Proper Law Private International law 9 SM Resolving Business Disputes ADR methods used in commercial disputes Case Study-International business dispute 10 Chew ch. 7 Carvan p. 85-87 Intellectual Property LawIntellectual Property (IP) concepts IP protection- Aust. and International UGG boots case study 11 SM Carvan p. 201-204 E-Commerce and the Law Case Study- Gutnick v Dow Jones Legal Challenges for the future e. g. identity theft Contracting on-line Cybercrime- defamation, fraud, piracy. 12 13 Chew ch’s 3&4 Carvan ch. 7 SM & Chew ch. 7 SM Revision Revision units for Exams M. C. & essay writing skills Review of Sample Exams Sample Exam Booklet Final Exam UNSW Foundation Studies 9 ALS Tutorial Book Semester 2 1 Introduction to Commercial Law Week 2 The following terms and concepts must be understood in the context of the tutorial.You should provide written definitions of these concepts. commercial law business entity sole trader partnership franchise company Prepare answers to the following questions using paragraph form. 1. What is the scope of commercial law? How do business and the law work together? (Give an example) 2. Mr. Lee wants to establish a construction business. He seeks your advice about different types of business structures. What are the alternative business structures he may consider? 3. What are the advantages and disadvantages of the following alternative business structures? ? Sole trader ? Partnerships ? Franchise . When establishing a business, what are some of the legal obligations of a business owner? Writing Task What is commercial l aw? Explain some of the legal obligations of the business owner when establishing and operating business. Student Presentation: Question 2 UNSW Foundation Studies 10 ALS Tutorial Book Semester 2 2 Corporations law Week 3 The following terms and concepts must be understood in the context of the tutorial. You should provide written definitions of these concepts. corporation corporate personality limited liability unlimited liability corporate veil fiduciary relationship shareholder irector perpetual succession Prepare answers to the following questions using paragraph form. 1. What are the advantages and disadvantages of incorporation? 2. Discuss the legal principle of the corporate veil and in your answer refer to the case of Salomon v Salomon & Co. Ltd (1897) UK. 3. When would the court lift or ignore the corporate veil? (give examples in your answer) 4. Explain the duties of Mr. Lee as a director of Lee Constructions Ltd. What remedies could the court impose for a breach of these d uties? (In your answer refer to ASIC v Adler (2002) Writing Task What is the corporate veil?Explain the circumstances under which the corporate veil could be lifted. (In your answer refer to a decided case) Student Presentation: Question 4 UNSW Foundation Studies 11 ALS Tutorial Book Semester 2 3 Negligence 1 Week 4 The following terms and concepts must be understood in the context of the tutorial. You should provide written definitions of these concepts. tort negligence duty of care standard of care â€Å"reasonable (person) test† causation â€Å"but for test† remoteness of damage defence Prepare answers to the following questions using paragraph form. 1. Explain the elements of negligence. 2.Discuss the element of duty of care developed in the landmark case of Donoghue v Stevenson (1932). Refer to Lord Atkin’s definition of â€Å"Who is my neighbour†? 3. Mr. Lee was having a business lunch at a hotel in Sydney with a client who bought him a can of beer. After drinking some of its contents, he found a fly in the can. When he saw it, he became quite ill. He decides to sue for compensation. The manufacturer claims that it does not owe the man any duty of care because it did not sell the drink to him. Instead the publican should be liable because he sold the can to him. (i) Identify the type of tort and relevant precedent case. (ii)If you were the judge, what decision would you make in this case? Explain the ratio of your decision. What are the possible civil defences? (iii) 4. Explain the element of breach of duty with reference to the following cases: Bolton v Stone and Paris v Stepney Borough Council Writing Task What is negligence? Explain briefly the elements which the plaintiff must prove to be successful in a negligence action. (In your answer refer to decided cases) Student Presentation: Question 3 UNSW Foundation Studies 12 ALS Tutorial Book Semester 2 4 Negligence 11 Week 5 The following terms and concepts must be understood in the context of the tutorial.You should provide written definitions of these concepts. negligent misstatement pure economic loss contributory negligence voluntary assumption of risk vicarious liability Mr. Lee has, for many years, operated a construction business in Sydney. He decided to expand his business but realised that to do so he would need to borrow a significant amount of money. Mr. Lee went to his local branch of the Oright Bank to ask for a loan. He spoke to Barlow, the branch manager. The Oright Bank has an established practice of giving free financial advice to members of the public. Barlow advised Mr.Lee that the Oright Bank would not grant him a loan and that in any event Mr. Lee's best course of action would be to borrow Swiss francs from the Bank of Geneva. The Bank of Geneva was lending Swiss francs at a much lower rate than Mr. Lee would have to pay if he borrowed Australian dollars. Acting on this advice, Mr. Lee borrowed one hundred thousand Swiss francs from the Bank of Geneva. Soon after Mr. Lee took out his loan the Australian dollar fell heavily against the Swiss franc. As a result of that fall, Mr. Lee must now repay, in dollar terms, twice as much as his original loan. Mr.Lee now claims that Barlow was negligent in not warning him of the risks of currency fluctuation and in not advising him to take out insurance to protect himself from those risks. He wishes to take legal action against the Oright Bank to recover his loss. Write a report to advise Mr. Lee of his chances of success based on the tort of negligence. (In your answer refer to decided cases such as Hedley Byrne, Shaddock, Esanda. ) You will need to consider these issues: a) b) c) d) e) f) g) Is the Oright Bank liable for damage caused by Barlow's negligence? Did Mr. Lee suffer pure economic loss? Does the Oright Bank owe Mr.Lee a duty of care? If so, has the Bank breached its duty? If so, did the bank's breach cause Mr. Lee’s loss? Is Mr. Lee’s loss too re mote? What are possible defences which the Oright bank can argue? Writing Task (Mandatory): Connie case (provided by tutor) Student Presentation: None UNSW Foundation Studies 13 ALS Tutorial Book Semester 2 5 Contracts 1 Week 6 The following terms and concepts must be understood in the context of the tutorial. You should provide written definitions of these concepts. offer acceptance agreement contract invitation to treat breach Competition and Consumer Act 2010Prepare answers to the following questions using paragraph form. 1. Identify and discuss the essential elements of a valid contract. (In your answer distinguish between simple and formal contracts under seal) 2. Explain the rules of offer and acceptance. (In your answer distinguish between an offer and an invitation to treat) 3. Analyse the case of Carlill v Carbolic Smoke Ball Co 1893. Discuss the facts, issue, arguments of both sides and decision in this case. Consider the relevance of the Competition and Consumer Act 2010 (previously the Trade Practices Act) S18 if the case was being heard today. 4.Mr. Lee sees the following advertisement in a magazine: â€Å"Use Hair Loss Restorer daily for 10 weeks and your hair will regrow to its original thickness, if not a full refund is guaranteed! † Mr. Lee purchases the product, uses it as directed, however his hair continues to fall out! He claims a refund but the company refuses to pay. Advise Mr. Lee as to his rights under the Law of Contract. (In your answer refer to one decided case) Writing Task: Bargain Stores case study (provided by the tutor) Student Presentation: Question 4 UNSW Foundation Studies 14 ALS Tutorial Book Semester 2 6 Contracts 11 Week 7The following terms and concepts must be understood in the context of the tutorial. You should provide written definitions of these concepts. intention to create legal relations consideration remedy damages specific performance Prepare answers to the following questions using paragraph form. 1. Ho w important is intention to enter into legal relations in contracts? Refer to Balfour v Balfour (1919) and Merritt v Merritt (1970) in your answer. 2. Explain the difference between adequate and sufficient consideration. Refer to decided cases. 3. Where there has been a breach of contract, what remedies are available to the innocent party? Refer to examples in your answer) 4. Mr. Lee has lost his dog and has placed an advertisement in the local newspaper offering to pay a reward of $50 to anyone who finds his dog, Spot. Bob, who has not seen the advertisement, finds Spot. He reads Spot’s collar and returns the dog to Mr. Lee. Is Bob entitled to the reward? Don has also lost his dog and similarly places an advertisement notifying a reward. He offers $100 for the return of his dog, Fido. Harry, the local dog catcher (whose job involves retrieving and impounding stray dogs and promptly notifying their owners), sees the advertisement.Later Harry finds Fido and returns him to Don. Is Harry entitled to the reward? Writing Task Coming of Age Designs case study (provided by tutor) Student Presentation: Tutorial Question 4 UNSW Foundation Studies 15 ALS Tutorial Book Semester 2 7 International Sales Contracts 1 Week 8 The following terms and concepts must be understood in the context of the tutorial. You should provide written definitions of these concepts. proper law Vienna Sales Convention(CISG) conflict of laws private International Law Prepare answers to the following questions using paragraph form. 1. What are the 3 basic legal questions for Mr.Lee to consider when entering into a contract with an overseas supplier of machinery for his construction company? 2. What are the aims and main provisions of the Vienna Sales Convention (CISG)? 3. Explain the different types of contracts which can be used for international sales of goods and services. 4. Explain the special features of international sales contracts. (In your answer refer to examples) Writing Task Wh at is an international sales contract? Explain briefly the basic legal questions which must be considered when entering into an international sales contract. Student Presentation: Tutorial Question 2 UNSW Foundation Studies 6 ALS Tutorial Book Semester 2 8 International Sales Contracts 11 Week 9 The following terms and concepts must be understood in the context of the tutorial. You should provide written definitions of these concepts. fundamental breach damages letter of credit nachfrist notice Prepare answers to the following questions using paragraph form. 1. What are the key issues to consider when problem solving a dispute over an international sales contract? 2. Discuss the following cases in terms of proper law of the contract: Oceanic Sun Line Special Shipping v Fay (1988) Amin Rasheed Shipping Corp. v Kuwait Ins Co (1984) 3.Explain the possible remedies for a breach of an international sales contract. 4. Lee Constructions Ltd. an Australian company, entered into a contract w ith Cologne Park Pty. Ltd. a German manufacturer of cranes, to purchase two new machines. The parties agreed that the payment would be by letter of credit but at the time of shipment the buyer had not obtained any letter of credit. Advise the seller as to their legal rights. Writing Task: Jill and Wen case study (provided by the tutor) Student Presentation: Tutorial Question 3 UNSW Foundation Studies 17 ALS Tutorial Book Semester 2 9 Resolving Business Disputes Week 10The following terms and concepts must be understood in the context of the tutorial. You should provide written definitions of these concepts. Alternative dispute resolution (ADR) Negotiation Mediation Conciliation Arbitration Independent expert appraisal Litigation Aust. Commercial Disputes Centre (ACDC) Aust. Centre for International Commercial Arbitration (ACICA) Prepare answers to the following questions using paragraph form. 1. What is a commercial dispute? (In your answer refer to examples) 2. Lee Constructions Lt d. has a dispute with a supplier of concrete which is necessary to complete a new building in the city.He may experience a loss of $5 million if the building is not completed on time. Outline possible methods which could be used to settle this dispute. 3. What are the advantages and disadvantages of ADR methods when used in the resolution of a consumer dispute between a landlord and a tenant? 4. What would be some of the problems of using litigation to settle an international commercial dispute? What are the advantages of Arbitration? Writing Task What is ADR? What would be some of the problems of using litigation to settle a consumer dispute between a builder and a customer? Student Presentation: Tutorial Question 2UNSW Foundation Studies 18 ALS Tutorial Book Semester 2 10 Intellectual Property Law Week 11 The following terms and concepts must be understood in the context of the tutorial. You should provide written definitions of these concepts. intellectual property (IP) copyright trademark trade secret patent registered design IP Australia infringement Prepare answers to the following questions using paragraph form. 1. What is Intellectual property? Give examples of different types. (In your answer refer to the UGG BOOT case study) 2. How can an effective intellectual property management strategy give Lee Constructions a competitive advantage? . Lee Constructions have expanded operations overseas and seek advice about international IP protection. How can the company protect its IP assets overseas? 4. Lee Constructions Ltd. have launched ? a new trademark, ? a new chemical which quick dries poured concrete, ? a new aluminium pylon, ? a software package for a design of buildings. Advise the company as to how it can prevent competitors from copying these IP assets. What possible remedies may be available for infringement? Writing Task How can an effective IP strategy improve the market share and profit of a company? Student Presentation: Tutorial Question 4Int ernet Sites http://www. ipaustralia. gov. au http://www. copyright. org. au http://www. wipo. org UNSW Foundation Studies 19 ALS Tutorial Book Semester 2 11 E- Commerce & the Law Week 12 The following terms and concepts must be understood in the context of the tutorial. You should provide written definitions of these concepts. cybercrime defamation fraud contracts on-line identity theft Prepare answers to the following questions using paragraph form 1. Mr. Lee is a victim of ‘identity theft’ and has money withdrawn from his bank accounts without his knowledge. How does the law in Australia deal with these types of offences? . Discuss the legal issue in Gutnick v Dow Jones & Co Inc (2002) and possible legal remedies. 3. Why is increasing use of the internet providing legal challenges to business? (give examples in your answer) 4. When engaging in e-commerce, what issues should be considered when entering into contracts on-line? Writing Task Explain the legal issue and si gnificance of the decision in Gutnick v Dow Jones & Co. Inc. Student Presentation: Tutorial Question 4 UNSW Foundation Studies 20 ALS Tutorial Book Semester 2 12 & 13 Revision Week 13 Revision ? Review of sample examinations ? Multiple choice questions Exam essay writing ? Using precedents UNSW Foundation Studies 21 ALS Tutorial Book Semester 2 UNSW Foundation Studies 22 ALS Tutorial Book Semester 2 UNSW Foundation Studies UNSW Foundation Studies UNSW Sydney NSW 2052 Australia Telephone: 61 2 9385 5396 Facsimile: 61 2 9662 2651 Email: foundation. [email  protected] edu. au Web: www. ufs. unsw. edu. au UNSW Foundation Studies is an education group of UNSW Global Pty Limited, a not-for-profit provider of education, training and consulting services and a wholly owned enterprise of the University of New South Wales ABN 62 086 418 582 CRICOS

First 48 vs. Cold Case Files

First 48 vs. Cold Case Files There are many different types of murder shows. I have two that are my favorite shows to watch. Both are reality shows, because I lose interest quickly when it is not about things that are really happening. As you know the news never tells you everything about what happens. First 48 is the name of the first one. It focuses on the present murders and the detectives that work the crime scene. It is set in the first forty-eight hours after the crime has been committed.The second show, Cold Case Files is a show that focuses on old murder case, that have went on for years without being solved. They both deal in murders though differently. Both shows have the detectives, and they both give details the news would not release. My most favorite is the First 48 this show follows homicide detectives in real life investigations. The main idea behind naming the show First 48 is, after the first forty eight hours the chances of solving a murder are cut in half. First 4 8 focuses on the perpetrator of the crime, witnesses, the discovery of the bodies as it happens, and with real footage.With First 48 unfortunately not all the cases get solved by the end of the show. The show goes to the top police departments in the United States, such as Miami, Birmingham, Vegas, and Memphis just to name a few. The detectives show you how the case develops as the hours tick down. At the bottom of the screen the views are notified with a clock counting down. You get to see the arrest and the interrogation of the perpetrator as it happens. They also show the viewer interviews as they happen with the witness, families, and friends of the victim.Most of the crime on First 48 happens in bad neighborhoods, so sometimes the detectives run into obstacles because the witnesses are scared for their life. Occasionally in better neighborhoods witnesses are more willing to help detectives, and the case gets solved quickly. The viewer gets to see the pain, anger and loss from f amily and friends of the victim as if you were there. It can be hard to watch some of the cases because they are so sad to see such young people lose their lives to gang and drug violence. I remember an episode where there was a little girl that was nine years old and she was a witness to her parent murder.The offender walked into the house, and shot everyone in the house. There were four kids and two adults and the nine year was the only was the only survivor. It was so disturbing at the end to find out that it was her uncle that was the perpetrator. In contrast to First 48, Cold Case Files is about cases that have â€Å"gone coldâ€Å". A case that has gone cold is a case that has been unsolved for years. Cold Case Files also takes you through the investigation process, they do cases from everywhere in the United States.They use new technology and old-fashion police work to find the killers who think the hunt is off, but what they don’t know is that just because a case go es cold that doesn’t mean it is closed. The show takes you step by step to see-through the methods used to catch the murders. They investigate each piece of existing evidence, the witnesses, and all the old leads with modern technology. Cold Case Files also has interviews with the family, police officers, some from when the crime happened, and some from now about what happened then.They have interviews with the new detectives on the case that have solved the cases. It also does reenactments of the crimes, and some may be a little graphic for some people. I watched an episode where was a lady and her boyfriend who were in their back yard getting ready for a vacation. She left her ex-boyfriend because he was an abusive man. As they were gathering their belongings up, her ex snuck up on them and shot them both in the face at close range. Her boyfriend died on the scene, but she survived. Her ex was on the run for thirty years.This episode showed pictures of her face before, imme diately after, and thirty years later after his conviction. The cold cases always get solved before the end of the show. The cases range from crimes of passion, murder for money, to serial murders. The narrator helps fill in gaps of information and helps to move the viewer along with the cases, his name is Bill Kurtis. The show was also nominated for prime time Emmy’s in 2004 and 2005. As you can see they are both great show with many similarities and big differences which I will go into detail for you now. First, both shows are about solving murders.Although, each does it in totally different ways, with the First 48 the crimes are murders that have happened in the last few years. Whereas, Cold Case Files, it is totally about cases that have gone cold for several years. They both have homicide detectives that solve and work the cases. Though in First 48 you get to know the detectives personally, with Cold Case Files they do not get personal with their detectives. With Cold Ca se Files they deal with murders around the United States. They have both been nominated for awards, and have wonderful narrators, such as Bill Kurtis for Cold Case Files.As you can see both First 4and Cold Case Files can easily catch a viewer attention because they are very suspenseful. On First 48 it really sad to me to know there are so many murders that happen from day to day. Whereas, for Cold Case Files it is remarkable how many murders go unsolved. See how long some murderers’ walk around free in our world not having to pay for their crimes, which they have committed. All of the things that are different and alike about First 48 and Cold Case Files are the reason I like them so much.

“A Peace to end All Peace”: The Treaty of Versailles Essay

Recently, historian David Fromkin wrote a book about the Treaty of Versailles, arguing that it was ‘A Peace to end All Peace,’ hence its title. This is so all the Treaty really offered was only an amicable, short-term, settlement between the warring powers that placed Germany in a disadvantageous position. Eventually, this resulted to a sentiment of retribution among the Germans, which backed the rise of Hitler and the start of another World War. How was the Treaty of Versailles flawed? Below are several aspects for discussion.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   First are the military aspects of the treaty. â€Å"Germany’s army was reduced to 100,000 men; the army was not allowed tanks. She was not allowed an air force. She was allowed only 6 capital naval ships† (Trueman, n.d.). However, this happened â€Å"only in paper† a Germany â€Å"side-stepped† the rule and signed her soldiers only for a short contract of service (ibid.). Once the contract is done, she put the soldiers in reserve, successfully carrying out the term of having no more than 100,000 soldiers at any one time, while still having a substantial amount of reserve troops that helped Hitler rise later (ibid.). Also, although Germany was not allowed an air force, she trained potential pilots, as well as submariners, abroad (ibid.). This did not break the treaty as there were no provisions regarding it in the first place.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Second are the financial and territorial aspects of the treaty. Germany was demanded to cede all of its colonies, to pay financial penalties linked to war destruction, and to not unite with Austria all at the same time (Trueman, n.d.). The Treaty also â€Å"provided for the delivery of capital goods and raw materials to the Allies† (Sage, 2006). To the Germans, these terms offered them severe economic restrictions with possibly no chance of rehabilitation. Nonetheless, â€Å"Germany was still the strongest power in Europe economically, so that the unwise thing about Versailles was that it annoyed the Germans yet did not render them too weak to retaliate† (Lowe, 1982). Third and most importantly are the political aspects of the treaty. Germany was not even included, much more consulted, in its drafting. She was left all alone, with even the membership to the League of Nations banned against her. Most importantly, she was even made to admit â€Å"full responsibility for starting the war† – a term explicitly written in Clause 231 of the treaty, the War Guilt Clause (Trueman, n.d.). With her admitting full responsibility, she had to pay for reparations, which are well beyond her ability to pay. The Allies literally pushed Germany to the ground when they made her sign a blank cheque for the reparations, â€Å"which the Allies would cash when it suited them† (ibid.). Again and again, Germany’s opinion was never asked nor even heard of while the treaty was drafted until it was carried out. The most the Allies did was to convince her that she will be consulted after the Armistice in November 1918 (ibid.). The Germans did not like the treaty forced on them. But as the war had rendered them incapable of starting another war, they had no choice but to sign it, lest they be invaded by the Allies. At the end, Germany was the victim. The supposed victims, i.e. the Allies, emerged as victors as the terms of the Treaty worked greatly to their advantage, leaving Germany bruised and battered more than ever. However, some scholars would argue that the treaty was not that bad after all. For instance, Jaron Sandy (1999) believed that it was the â€Å"best compromise possible,† though it â€Å"was certainly not the best one could hope for.† He agrees that it was â€Å"comprehensively harsh† on Germany, but it did not fail as a solution for peace, because there was a â€Å"period of relative stability† in Europe from 1924 to 1931. But considering the discussions above, the Treaty of Versailles was proven to be a â€Å"Peace to end all Peace.† Some scholars would even say it â€Å"was no peace treaty† at all, but just â€Å"an indictment of Germany† (Sage, 2006). All it left was â€Å"a mood of anger throughout Germany as it was felt that as a nation Germany had been unfairly treated†(Trueman, n.d.). REFERENCES: Lowe, N. (1982). Mastering Modern World History (excerpt). Retrieved July 14, 2008 from http://www.johndclare.net/peace_treaties1_Answer.htm Sage, HJ. (2006). Versailles 1919. Retrieved July 14, 2008 from http://www.sagehistory.net/worldwar1/topics/versailles.htm Sandy, J. (1999). Personal Conclusions about the Treaty of Versailles and Its Effects (excerpt). Retrieved July 14, 2008 from http://www.johndclare.net/peace_treaties1_Answer.htm Trueman, C. (n.d.). The Treaty of Versailles. Retrieved July 14, 2008 from: http://www.historylearningsite.co.uk/treaty_of_versailles.htm

North Korea Essay Example | Topics and Well Written Essays - 250 words - 1

North Korea - Essay Example One, there is a need for these major economies to impose enormous economic sanctions and lack of cooperation to ensure these countries doesn’t run smoothly, and these go a long way in minimizing some of this dictatorial leadership. For instance, they could be by avoiding their export and importing to them. United States and China could otherwise pursue a more but stern approach. This can be through the assistance of the United Nations to develop policies to be adopted by these countries and if possible change the leadership through fair and transparent election conducted by United Nations. This can start with diplomacy and bilateral dialogue amongst them. The fundamental root of the production of extremism and even violation of human rights by various leadership lies in a culture of oppressive political exclusion, added with religious bigotry, changing the political culture particularly by the United States would involve laying radical reforms and staring the country to a democratic culture that again would mean change of leadership even if it means use of military by help of United Nation Security Council. Change of leadership in many of such countries is seen more often than not as a new dawn especially through a fair democratic process (Song,

Development needs analysis Essay Example | Topics and Well Written Essays - 1500 words - 1

Development needs analysis - Essay Example Within the educational part of the career there are discrepancies that exist in the presentation of the theoretical training from what one experiences on the job. This difference can be narrowed through changing the delivery of the educational training which is provided to people in seeking to improve their performance while on the job. Within the professional life, I intend to practice the things which I have learnt during my educational training while also enhancing my knowledge in my professional field. Through the practice of the things learnt, I hope to be able to achieve my career objectives and be able to improve my performance through enhancing my skills. While learning enhances the knowledge practice improves the individual skill which one has and be able to perform the allocated functions effectively. Improvement of the skill and knowledge is critical in the development of my employability skills and the improvement of performance. There is need to integrate the materials learnt in theory with the practical career aspects in seeking to ensure the comprehensiveness of the development of the career of an individual. Matching the educational theories with the professional requirements is critical in improvement of the job performance. The skills utilised in preforming many of the activities assigned on the job require an individual to have educational knowledge before applying the knowledge in a practical situation. The skills can be delivered through different approaches which will be able to enhance the acquisition aspect. This will be able to ensure the individuals gains sufficient knowledge in the various element which are critical (Esteves & Vanclay, 2009). Since the job involves and requires different levels of skills improvement and a continuous learning environment becomes critical in ensure the learner continues to have the best possible information and which matches the required professional skills. Skill

HISTORY (26) Discussion Essay Example | Topics and Well Written Essays - 250 words

HISTORY (26) Discussion - Essay Example If human suffering had any face then, it would not be incorrect to say that economic monster was there to play that role! I asked him was it caused by banks. He said no. it was mainly caused by stock prices which were experiencing an unusual level of upward increase. Furthermore, he contended that many people had lost their confidence on the economy after the year of 1929. Consequently, they preferred to withdraw their money. I asked him â€Å"Do you believe that it is safe to avoid depositing cash in banks in these days?† He found it difficult to agree with me. He contended that it would be unwise to hold responsible banks for them and putting money in your own custody. Furthermore, he said by putting money at oneself would increase the risk of theft and snatching or robbery. Nowadays, there are more stringent measures on banks and other financial institutions for fund management in comparison with the economic measures of the era of Great Depression when the economic policie s were neither strict nor having a tight control over many aspects of the economic policies. References Romer, Christina. Great Depression. Available at http://www.econ.berkeley.edu/~cromer/great_depression.pdf [Accessed on 09 February, 2011]

Manufacturing Systems and Quality Coursework Example | Topics and Well Written Essays - 3500 words

Manufacturing Systems and Quality - Coursework Example There is no need to minimize quality with the lean manufacturing techniques– the cuts are due to the result of achieving better and more efficient means of accomplishing the same function. To achieve the efficiencies, the lean manufacturing uses a customer-value focus. This approach focusses on the price the customer is willing to pay for a particular product. The customers only pay when their needs are met. They should not pay for faulty products, or for the additional costs of having large inventories. The customer should not pay for the company’s wastes. a. Over-production–The quantity of production should be in response to the market demands. Care should be taken to ensure that no extra products are produced. Excessive production results into wastes. 1. Workforce  Ã¢â‚¬â€œ This is to do with the worker’s performance. The managers should put strategies to ensure that workers give their best. This should be achieved through motivation and other relevant strategies. Just-in-Time manufacturing technique is to do with having the right material at the right time, in the right amount, and in the right place. Adopting the principles of Just-in-Time improves the competiveness of a manufacturing plant through te reduction, quality improvement, production efficiency. Total Quality Management is a management technique that aims to integrate all the organizational tasks, such as finance, marketing, design, production, engineering, and production. It focuses on the organizational objectives and customer’s needs. Total Quality Management views a company or an organization as a combination of processes. It emphasizes that a company must continuously improve the processes by the experiences and knowledge of the employees. Total Production Maintenance is defined as a system of improving and maintaining quality systems and the integrity of production through

Nature and nurture Research Paper Example | Topics and Well Written Essays - 1000 words

Nature and nurture - Research Paper Example When one speaks of nature, they are referring to heredity, the genetic structure of an individual passed down to them by their parents. A few examples of inherited traits or nature include a person’s IQ, height/weight, behavioral patterns, general appearance and disposition, all of which significantly impact a child’s development. The environment or nurturing influences that a child experiences while growing up also significantly impacts their development but how much outside stimulus can affect or counteract genetic predispositions continues to be studied and varies at least to some extent in each individual. Some fundamental nurturing dynamics, nutrition for example, have been revealed to play an integral role in determining a child’s development. Other external factors such as fears experienced by a child can become ingrained and manifest into any one of many maladies surfacing throughout that child’s lifetime. Nurturing activities such as behavioral te chniques taught by disciplinary measures and observations is an important aspect of child development as well. Proper behavior will not develop if not learned as a child. Behavior has been proven to be dependant more so on nurture than nature. (Blanz, 1991 pp. 939–950) To better understand the extent nature, or genetics, has on the development of children; researchers have conducted many studies involving twins who were raised in differing environments, by different types of parents. One study involved the ‘Jim twins’ a set of identical twins who were raised apart. Though they had never met, the brothers and researchers discovered many similarities between the now 40 year olds. The conclusion that no credible explanation existed for the similarities except nature plays an important role in child development. â€Å"The Minnesota twin study concluded that on multiple measures of personality and temperament, occupational and leisure-time interests and social attitu des, mono-zygotic twins reared apart are about as similar as are mono-zygotic twins reared together† (Flanagan). Researchers have also examined adopted siblings within the same family, in other words children who share nurturing circumstances but are not related biologically to their parents or siblings.   A study conducted by the Texas Adoption Project concluded that there was â€Å"little similarity between adopted children and their siblings, and greater similarity between adopted children and their biological parents† (Flanagan). This study showed that nature indeed plays a pivotal role in how a child will develop therefore predictions can be made as to how to best accommodate positive outcomes. An example would be if biological parents have a particular learning disability, their children are more likely to develop the same condition and steps can be taken early on to address it. (Rowe, p. 55) Much of how we develop our personalities is thus shaped by the way in which we are treated by our parents and caregivers and affected by the education we receive, the culture we are raised in and the social adherence to these cultural norms we encounter. The things that happen to us throughout our lives also affect the way our personalities develop. Major events such as a death in the family, a significant move, changes in the family order (through divorce, remarriage, new births,

The Holocaust. When Did The Nazis Decide on The Final Solution Essay

The Holocaust. When Did The Nazis Decide on The Final Solution - Essay Example It remains unclear whether the Nazi administration declared the final solution. However, the regime employed a number of euphemisms to camouflage their real intentions of annihilating the Jewish population in the expansive Germany. On this account, therefore, the final solution is chief among the vague expressions used by the Nazi government to refer to the spontaneous killing and annihilation of the Jews (Inter alia & Bullock, 1961, 480). Incidentally, the Nazi regime perpetuated the rampant annihilation of Jews throughout its reign, and there was no precise instant when a specialized mission to eradicate Jews was made until 1941. Nevertheless, it is quite relevant to note that there could have been a basis for the resolve to eradicate the Jewish population in Germany by the rogue Nazi administration. For that reason, the final solution could have been a result of systematic considerations and deliberations that eventually settled on the eradication of the Jewish population. Such a sequence of deliberation would point towards the exact cause the Nazi administration endeavoured to achieve through the systematic murder of Jews (Shirer, 1989, 864-865). This paper takes historical account of the holocaust by contemplating on the events leading to the final solution that involved the brutal murder and annihilation of the Jewish population in Germany by the infamous Nazi regime. The Nazis commonly used euphemistic speech to disguise the correct nature of their crimes. They used the expression â€Å"Final Solution† to mean to their agenda to wipe out the Jewish people. It is not recognized when the organizers of Nazi Germany definitively settled on to execute the "Final Solution." The genocide of the Jews was the height of a decade of increasingly brutal discriminatory measures. Under the leadership of Adolf Hitler, the maltreatment and isolation of Jews was executed in stages (Hilberg, 2003, 55). After the Nazi party ascended to power in Germany in 1933, its government-sponsored prejudice led to anti-Jewish laws, economic embargos, and the aggression of the Kristallnacht pogroms, all of which intended to systematically cut off Jews from the general public and coerce them out of the country. After the September 1939 German incursion of Poland (the commencement of WWII), anti-Jewish program escalated to the incarceration and ultimate murder of European Jewry. The Nazis first instituted ghettos (enfolded areas intended to segregate and manage the Jews) in the Generalgouvernement (a region in central with eastern Poland controlled by a German national government) as well as the Warthegau (a region of western Poland seized to Germany). Polish along with western European Jews were extradited to these ghettos where they resided in overcrowded and unhygienic conditions with insufficient food. Following June 1941 German offensive of the Soviet Union, SS (in addition to police units acting as portable murder units) began enormous killing operatio ns intended at entire Jewish groups (Cesarani, 1994, 78). These plated trucks had exhaust pipes rearranged to pump venomous carbon monoxide gas into potted spaces, murdering those sheltered within. They were planned to complement continuing shooting operations. On July 17, 1941, one month after the assault of the Soviet Union, Hitler commissioned SS leader Heinrich Himmler with an obligation for all security affairs in the inhabited Soviet Union. Hitler bestowed Himmler broad power to physically get rid of any perceived dangers to permanent German occupation. A fortnight later, on July 31, 1941, Nazi chief Hermann Goering sanctioned SS

The Other mother Essay Example | Topics and Well Written Essays - 750 words

The Other mother - Essay Example Abrams writes out of her true experience, reconstructing her life together with her partner and daughter from her own personal journals, a record of her emotions and thoughts about the situation, and from her memory and the people around her during the time that the events took place. Abrams, in her author’s note in the book, reveals to the reader that she wrote the book during the time when she had no contact with her daughter. The story is told in a first-person narration. The narrator starts out with telling how her relationship with Norma blossomed from friendship to love, from being friends to starting out a relationship. Eventually they moved in together despite the narrator’s indecision because of Norma’s seemingly untruthful revelation of herself, her past life and who she is. While their relationship is going to the road of partnership, Norma decided that she wanted a baby of her own. At first, the narrator didn’t like the idea of her partner getting pregnant and herself being a mother. She had doubts but Norma was able to persuade her to the idea and they began planning it out. They searched for a sperm donor, bought baby clothes and items and attended childbirth classes as preparation. The narrator recounted the difficulties she had experienced during Norma’s pregnancy. She needed to face the hormonal instability of her partner, the whims and tantrums, including the ad ditional chores she needed to do because either Norma didn’t want to do it or was not allowed to do it. She also recounted her family’s reaction and other people’s reaction towards the pregnancy. Some approved, most expressed their concern. It was not a normal situation, lesbian partners strolling around, with one partner with a large belly carrying a child within. While Norma was having hormonal imbalances and tantrums, the narrator was also having emotional turmoils of her own, though eventually, Norma’s pregnancy brought excitement of her

A critical analysis of article-3 of the European Convention on Human Dissertation

A critical analysis of article-3 of the European Convention on Human Rights - Dissertation Example Every human being needs the fundamental rights as a primary requirement in their life,which feciliates them with security to live their life in present day world.The basis of this right is the respect to the human values by securing the human rights. The basis of this right is the respect to the human values by securing the human rights. On the contrary, ECHR is all set to work for the protection of human rights in th european countries. However, some of its policies regarding certain humain rights are still not worth effective. As, Article 3 of the European Convention on Human Rights, prohibits torture â€Å"inhuman or degrading treatment or punishment†. In other words we can say any intentional act by which severe pain or suffering is caused physically or mentally to a person. The definition has tried to cover a huge objective scope, rather than becoming subjective and more definite. Resultantly, due to its infinite nature, the Article 3 has been a critical issue. There is a lack of exact definition and clear meaning of torture mentioned in the article. Nevertheless, torture has a wide range, from normal torture to severe punishment and that may vary in different age group. But, Article 3 does not seem to cover all the aspects of human rights. Initially the UK Court had restrictive view on what consisted of torture, preferring to find that states had inflicted inhuman and degrading treatment. Though ECHR is fighting for the rights of children and protect the children from violations but the criteria it has designed is not able to act effectively. Thus the court held that practices such as sleep deprivation, subjecting individual to intense noise and requiring them to stand against a wall with their limbs outstretched for extended periods of time, did not constitute torture1. On the contrary, there is a necessity of giving more emphasis on the rights of the children, because they are the usual victim of torture and prohibitions, which deprive them of th e human rights in their normal day to day life. That may lead to troublesome life of the children. In such case, the convention’s Article 3 seems to be insufficient to provide protection to the children in an authentic way. Keeping in view, the importance of child’s right The United Nations Convention on the Human Rights of the Child defines a child as a human being below the age of 18 years unless under the law applicable to the child, majority is attained earlier, 2 agreed by 192 of 194 member countries. Biologically, a child is anyone between birth and puberty or in the developmental stage of childhood, between infancy and adulthood. Children generally have fewer rights than adults and are classed as not able to make serious decisions, and legally must always be under the care of a responsible adult.3 The positive side of European Convention on Human Rights is their step towards the reforms in human rights and possibly, there are chances of more amendments and impro vement in the capacity of the policies; enabling them to protect the children from any kind of abuses. Due to the lack of contents in the Article 3 of European Convention, The UK Court has emphasized the fundamental nature of Article 3 in holding that the prohibition is made in absolute terms, irrespective of a victim's conduct. The Court has also held that states cannot deport or extradite individuals who might be subjected to torture, inhuman or degrading treatment or punishment, in the recipient state.4 If we look at the history of torture, it was first used in the ancient Greeks and Romans for interrogations. Torture was used only on slaves until the 2nd century. But, gradually that started spreading to all the sections in lower class people. Statement of a slave was valid, only if it has come out through torture.5 But at the present scenario when we talk about child torture and their right it would be important to find the definition of torture and its relevance with child†™s right. Torture, according to the United Nations

Strategic Management in Dynamic Environments Essay Example for Free

Strategic Management in Dynamic Environments Essay After some good discussions and ideas regarding the expansion plans of the furniture company, the realization comes about that the main factor to consider is the competition that will be encountered in the expansion country of choice. As a result, there needs to be further research done regarding the top competition for the furniture company in China. After researching furniture companies in China, the two companies that have been chosen are IKEA and Markor International Furniture Company. IKEA is a company that started out small by a five year old boy with an entrepreneurial spirit selling pencils and match sticks to neighbors. Because of his drive and determination to help out his family, the IKEA brand started in 1943 and is a global giant that has stores in forty-one countries, with twelve stores in various neighborhoods of China. The vision of IKEA is to create a better daily life for the many, and their business plan is to offer a wide range of well designed, functional home furnishings at prices that are low enough so as many people as possible can afford their furniture (IKEA, 2013). Markor International Furniture Company was founded in 1995 and has lumber resources that are imported, produces various styles of high-end furniture with different cultural elements, and exports to Australia, Canada, Europe, Japan, the U.S, as well as other countries. Markor ranks as one of the top furniture stores in the industry and in the areas of equipment level, production scale, industrial and technical production, as well as marketing, product development, and management. In 2002, Markor created its own brand of furnishings; Markor Home Furnishings and began working with Ethan Allen, one of the largest furniture retailers in the U.S, and opened around thirty stores across China (Markor, 2013). As we look at IKEA and Markor, it is evident that both these companies have strengths and weaknesses. Because of those strengths and weaknesses, it is important to do a SWOT analysis since it will not only analyze the strengths and weaknesses, but also the opportunities and threats. The strengths of  IKEA include brand recognition and image, internationally known, unique business model, and a long-term joint venture with their supplier, which equals quality products. The weaknesses are privately owned, a reliance on European markets, lower level of customer service, and real estate (large land masses). The opportunities are further international expansion, smaller store locations, moving towards being global and more high-end furniture. The threats are competitors (direct and indirect), shipping prices and rising commodity, copycat companies, and a threat to the performance of the company in specifically the American and UK markets. IKEA is a direct competitor to us because of their established global presence and brand recognition, and furniture styles that look high-end, but are inexpensive. They also have several locations throughout China. In some ways IKEA has an advantage over us because of their inexpensive products, but are of quality. However, our advantage over them is that our customer base wants furniture that is of quality and furniture that is already assembled (IKEA, 2013). The strengths of Markor is their collaboration between Ethan Allen and their own brand Markor Home Furnishings and a strong operating performance, known internationally, free shipping, marketing strategy, and economies of scale. The weaknesses are an over dependence on domestic regions, high employee turnover, expensive products. The opportunities are recovering economy, strategic acquisitions, and additional global expansion. The threats are falling housing investments in the U.S, labor and wage issues in China, aging population on main shopper sector, and competition (direct and indirect). Markor is a direct competitor for us because they are a well established company in China with a working relationship with Ethan Allen and export to countries like Australia, Canada, Europe, Japan, and the U.S. They also have a wide range of high-end furniture with influences from the countries they export to and a direct competition to our product line. The advantage they have over us is that they are an established company with various locations throughout China (Markor, 2013). When discussing a cooperative strategy with our competitors, this is something that is highly possible with Markor. Since this company has already established a working relationship with Ethan Allen, why not add more partnerships to the mix. This form of relationship will have benefits for involved by adding value to each company. As far as  IKEA, not so sure that a cooperative strategy is possible, IKEA is a company that has its own way of doing things and their own ideology. If it were possible, our company would have to do things IKEA’s way. Another strategy that the furniture company should perform is building a competitive market profile. This process helps companies to identify and communicate with the forecast that offers the best opportunity for success. This type of profile is a concise description of the type of prospects the company wants to sell to. In order to do this there are certain steps to follow: identify the target market for our products as accurately as achievable; profile business customers by a set of different attributes consisting of size, location, and industry, as well as decision makers; research the preferences and interest of that target market; build a profile that is more detailed of the target audience on our website regarding their specific requirements; identify the benefits of the products that represent the best value for our customers; and create a positioning statement that I distinct for each sector of customers. Although this will vary depending on the area of expansion, but these steps will help the company go into the market as a strong competitor (Marketing, 2013). References IKEA. (2013). The IKEA Way. Retrieved from http://www.ikea.com/ms/en_CN/about_ikea/index.html MarketingMo. (2013). How to Articles: Competitive Positioning: Start with a Market Profile. Retrieved from http://www.marketingmo.com/how-to-articles/competitive-positioning/competitive-positioning-start-with-a-market-profile/ Markor International Furniture Co. Ltd. (2013). About Markor. Retrieved from http://www.markorfurniture.com/en/0230.html

Discussing The Challenges Faced In Business

Discussing The Challenges Faced In Business Most top management executive today are faced with challenge of creating better ways of doing business in doing this , the customers have becomes the direct focused .In fact ,most organisation today, opine that a companys success depend effectively on managing relationship with customers . In achieving this companies have adopted distinct electronic business application that would generally suit its mission and objective, E-business OBrien state is the use of the internet and other network application, to process data of customers and business partner within a new worked enterprise (OBrien, 2005) .Customer relationship management application has becomes a key element within e-business system which most organisation have already adopted. The Customer relationship management application has been developed by most software companies like oracle, Sales force ,SAP and Seibel .The focused of this paper though is greatly on CRM application called SAPCO developed by SAP and how a UK top home improvement companies ,BQ has been able to use it to develop that relationship with customers . 1.1 AIM AND OBJECTIVES The analysis is this paper will show amongst other thing, how this application has accounted in many ways for the success and grow of customers loyalty of BQ over the years ,it will also look at the business challenge associated with the use of the system within BQ and by extension, the use of similar Customer relationship management systems supports by SAP in other organisation and importantly too, analyzing the ethical issues associated with technology. 1.2 METHODOLOGY A lot of recent articles and text books played a significant role in this work .Internet sources too ,cannot be underestimated alongside comments ,by way of interview conducted with some with some BQ staff who were there when the system was introduced and other who have been using the system for years now. 2.0 CRM TECHNOLOGY AND SAP Customer relationship management technology can up in the mid twentieth century as a result of the most management executive identifying the need to improved relationship with customer and in that way improve business efficiency. The general maxim that the customers are always right seemed to take a more descriptive place as companies were now committed on doing whatever it takes to deliver the promise made (Nguyen et al 2007) .This is where technology comes into pay to create this needs business value. This is also where to business executive brainstorming on aborting the best application that would enhance better control over their operation. Customer relationship management application help organisation assess customers loyalty and profitability on measures such as repeat purchase, dollars spent and longevity (Popovice et al 2003) It is important to note that Customer relationship management is like other E-commerce application, a combination of people, process and technology that seek to understand a companys customers . (Chen et al 2003) SAP happens to be one of the leading vendors for enterprise resource planning system, ERP. ERP systems are software package that permit companies to have more actual control over their operation. A typical CRM application will encompass the entire element in the diagram in figure 1 below Sale Market and fulfillment -Cross sell -Up-sell Customer Service and support Contact and Account Management Fax e-mail Telephone web Prospect or customer sales (OBrien, 2005) The diagram in figure 1 above show clearly that indeed ,the customer is the focus and all other aspect revolved around it ,aimed at marking the customer happy and by extension the business gaining repeat visit through customer loyalty . Now, in this SAP major strength in this application, includes the extensive capability of the softwares functional these and many other reason may have formed that reason why a large organisation like BQ picked sap to provide application . 2.1 LITERATURE REVIEW 2.1.1 NEED FOR CRM As the power of the seller shifts to the buyer (Watson, 2002) organizations are realizing that competing with cheaper, better or different products is not sufficient, and competitive advantage cannot be achieved by purely differentiating products alone, but through enhanced customer relationships .At the same time, customers are experiencing low switching costs and could easily redirect their loyalty from one company to another (Holcom, 2001). Their expectations have also risen in recent years, making Customer relationship management a necessity in todays customer-driven business environment (S.L. Pan, J.N. Lee, 2003). Previous research has shown that it costs more to attract new customers than retain customers because of advertising and marketing costs .This means that, instead of differentiating products, organizations should differentiate customers (M. Nykamp, 2001) and they should shift their emphasis on market share to customer share (M. Rogers, 1993). Research has also indicated that organizations must not only retain their customers but also expand the useful lifespan of customers with the organization ( Zeithaml, 2002 ) by means of IT. Through such technologies, one-to-one relationships (D. Peppers and M. Roger, 1993).Value creation (Barnes, 2001) customer value analysis, product and website customization are possible on a scale that was not possible in the past (M. Nykamp, 2001). According to the 80/20 rule, 20% of customers provide organizations with 80% of sales (Ryals and Knox, 2001). This further emphasizes the need for organizations to retain and engage in long-term relationships with profitable customers to maximize profits (J. Galbreath, 1998). SAP IN BQ. SAPCO is an acronym in BQ that stands from SAP Custer ordering system .it is a system being used by BQ to process customers orders, monitor customer transaction and enhance better customer relationship. BQ China, part of Kingfisher Group plc, is one of the top three global decorations and building materials groups. The group employs the equivalent of more than 10,000 full-time staff, serving a marketplace worth around $40 billion. Just like all customer relationship system, SAPCO enable BQ to answer question around: what product or service are customer? How should we communicate with our customers? What are my customers favourite colours or what is my customers size? (Popovvich, 2003). With SAPCO these question would be answered within minutes from customers transaction histories and processes. Businesses and individuals working on refurbishment projects are prime sales opportunities for the Decoration Centers service at BQ China. However, the workflow designed to track these opportunities relied on paper-based notes of project requirements, status, sales and value, and staff kept diaries to make follow-up calls. Total contract sales data was collected and collated manually, a process that took months, before central departments could analyze the results of marketing campaigns (http://www-01.ibm.com). Before BQ introduced SAPCO, orders where made via paper and ink .And when I interviewed BQ staff they confirmed that it was and herculean task. Mistake and long queues were that order of the day the employees found it very difficult with the stress associated with manual way of taking order from customers. The introduction of SAPCO has made all this problem history, customer can now go any of B Q store through to the UK and have their orders complete within a few minutes. 3.1 THE SAPCO PROCESS A potential customer who wants to buy goods from any BQ stores across the UK come in to the shop and meet with a customer adviser who will help the customer to look for what hi want and help the customer to process the order in the system .before the can be done the customer must have a user name and password unique to the individual alone this what the employer will us in logging into the SAPCO application .in the case of the first time customer the customer adviser with request the customer to provide some personal details like name in full, house address, postcode, phone number these information will be keyed into the system after that ,the item number or the barcode number is keyed into the system and an order places . SAPCO will run through the system and identify where the item is, if it is in stock or needs to be ordered from outside the store and if so this process begins immediately. At this point again, the customer is asked about the quantity of goods to be ordered which i s entered into the system. A quotation is also prepared by SAPCO if required by customer. Once the order has been done successfully, the order is checked by both the BQ staff and the customer to make sure the order is correct. The place of delivery of the item is then confirmed from the customer. The charges of delivery are automatically calculated by SAPCO. Then after the customer is issued a sales advice note which he takes to the checkout stand to make payment. If the item is not in store, SAPCO automatically orders the item and also states the date of delivery. This most times takes between four to six weeks (www.diy.com). It also uses the sales confirmation to control its finances effectively. This is done by clients payment for items in BQ can automatically and payments to supplies are included in the central cash flow furcating reports generated by the SAPCO financial application. Again, if the customer had done business with BQ before then and wants information about his earlier order or make a new one the staff need just ask for the postcode and customer number which would be used in locating the transaction history of the customer. Queries if any are spotted and sorted. Another angle to this system is once the order has been picked up, the BQ staff must go back to the system, click on the item across the individuals name. He then goes to the collection section and confirms after which he prints two copies of the collection note. A copy of the collection note is kept by BQ and the other unsigned is given to the customer. This affirms to both BQ and the customer that item has been picked and transaction completed. One of the key benefits of SAPCO is that it links up all the departments in BQ so a customer can walk to any sales advisor and ask about an order. The necessary information is taken off the customer at the nearest computer system available and the order is immediately displayed. 3.2 BENEFIT OF SAPCO AS A CRM TOOL It has greatly improved the ordering system in BQ. The ordering of products is done faster thereby enhancing business. It has also enabled BQ to measure its customers loyalty better through the awareness of the history of customer transaction. It also manages customers documents better as it is fully integrated in the companys business system. Prior to the use of SAPCO customer details were held on paper records, with key project milestones used as the triggers to remind customers to return to the stores. It was difficult to share information between different departments, such as keeping a record of product recommendations and noting project status, and potential opportunities are not always pursued. Angela Dong, Senior Project Manager, comments, A customer usually spends some time consulting with BQ staff, and may visit other shops to compare prices or consider alternatives. With customer information held on paper, it was all too easy to miss the follow-up sales opportunity to invi te them to select BQ. Through this system and via the internet, customers have 24 hours access to their account. This enables them easily assess their account anytime. This has also helped reduced cost for the company. The usual logistics of making orders manually has been greatly reduced. Delivery of items and tracking of goods has improved greatly improved. This system works in a way that staffs handling delivery immediately see an order has been made and paid for; hence they are aware that there is another order waiting to be delivered. With all customer and project data captured electronically, BQ is able to identify the right time to follow up with customers and maximize sales opportunities. BQ central management is able to adjust marketing campaigns in response to actual sales made, respond to demand for specific products, and monitor payments and cash flow. The result is that BQ is able to tailor its business more closely to the needs of customers, creating a genuine competitive advantage. It also a solution that that would serve customers better by providing detailed knowledge of stock levels and replenishment times, and, of course, accurate pricing, across all our stores. Customers are the most valuable assets of any company especially during this present economic situation and which SAPCO helps improves the volume of customers. According to Ian Anthony, Technical Infrastructure Programme Manager, BQ the customer ordering system in particular we have seen a huge increase in the volume of customer orders going through since the systems been implemented. The data gathered from SAPCO helps BQ to track projects status and ensure high quality which ultimately helps to improve customer satisfaction level. Due to the implementation of SAPCO information is completely transparent and managers are able to adjust sales and marketing strategies depending on actual data from current purchasing trends rather than having to wait for data to be complied by hand at the store level and later sent to the head office which normally take up to three months. (http://www-01.ibm.com). There is also an immediate visibility of the number of orders or contract which in other words means that SAPCO has improved both management and customer efficiency. 3.3 CHALLENGES OF SAPCO IN BQ The challenges of SAPCO differ from staff to staff. While some staffs believe is to be a total disaster others feel that there are ups and downs associated with its effective use. Some of which are listed below: The speed of the internet which mainly depends on the network providing the connection as been identified as one of the major challenges. There are some times a completion of order could prove a difficult task as it could take up to ten minutes to move from one page to another. This customer is made in this instance to wait for an undue period of time. For the system to work efficiently a stable and secure internet network must be available. Another big issue is the human side associated with it. Most have not come to properly appreciate the system so sometimes information is incorrectly entered. This is properly due to lack of enough training on the system or the staffs personal decision not to imbibe proper procedure. Data Collection And Processing Management Perspective Business management most times is centred on decision making. However, this aspect within most organisations is the central role of managers. Managers are faced daily with the challenges of coming up with processes that would enhance the effective running of the business. The use of information systems like the CRM technology has formed a critical role of this responsibility and to a large extend has improved this role. Most of the decisions managers have to make now have become web based either through the internet or networking applications which foster the information processing. According to Loudon, managers can now automate certain decision procedure (for example , determining the highest price that can be charged for a product to maintain market share or the highest amount of materials to maintain in inventory to maximise efficient customer response and product profitability). Loudon Loudon 2002 pg. 404). Organisations have a hierarchy of decision makers. This hierarchy in many ways enhances the smooth running of companies. Within the organisation there are the following: Strategic Management The manager here are concerned with decision around the long time value of the company and most times described as unstructured (George Steiner). Tactical Management- Managers here are concerned with medium term planning. They monitor the performance of the organisation, control budget, allocate resources and set budget (Bocij 2003 pg.18). Operational Management- Manager here directly handles the running of the business. Decisions here are highly structured as they affect the business directly and are felt at the moment it is taken. Managers here implements budget and apply them to business. For instance the decision by BQ to adopt SAPCO as a customer relationship management tool for such a large organisation would have been exclusively strategic. However, setting out the budget and planning ahead for the system would have been tactical and implementation would have been by the operation managers. Most CRM application has failed due to poor business management. However, BQs SAPCO has been in use for more than seven years and it is still recording success on a daily basis. Managers can now ascertain the items that are in great need and hence proactively stock them. SAPCO greatly supports operational and tactical decisions in BQ. This SAP enabled system also provides report, giving managers a comprehensive view of the firms performance. It also features corporate performance metrics, simulations and planning tools. (Loudon Loudon 2002 pg 423). Through this system, management can easily view their performance level and also the areas that need to be improved upon. As an enterprise resource planning system, SAPCO brings all the units together into one entity and thereby having a better control of operation. This ultimately provides a better link with their supplier and distributors hence the main goal of servicing the customer is achieved. The integration of business systems has enabled management reach beyond their own corporate walls to better connect with suppliers, distributors and end customers. (Gupta 2000). Sales are better managed especially with the use of the internet although this could also be a shortcoming since it means the system is dependent on the internet connection which it has no power over. However, the internet greatly supports the application. Managers at different levels can track sales at different locations and this gives them a better understanding of the business irrespective of how large the organisation maybe. The rewards of an effective CRM technology like SAPCO are indeed enormous. Steve Gilman, BQI director and BQ UK board director BQI has described the benefits of adopting SAP Retail as better customer availability and cost reductions. Gilman says, We can record sales and margin accurately and as a result have boosted our margins. We have given ourselves a lead over our competitors.(www.ciber.com.au/). Business chief executives can now stay ahead of the competition with greater focus on the customer than the competitors. On the management side cost are reduces and more revenue is made from increased sales. Ethical Challenges In Customer Relationship Management When a new technology is introduced into a business, it comes with its challenges. Its use even creates more challenges which in many ways affect its users. Ethics is one area of great concern to effective business management and information technology most effectively. Ethics refers to the principles of right and wrong that individual, acting as free moral agents, can use to make choice to guide their behaviour. (Laudon Laudon 2002 pg 468) Business ethics is crucial especially to management. It is something managers confront with everyday and have to deal with as the situation presents itself. OBrien speaks of a situation in which he states that as a business professional, you have a responsibility to promote ethical uses of information technology in the workplace. (2005 pg.380). In todays business world, issues of ethics range around privacy, intellectual property, security and even safety issues. Managers must make sure that its stakeholders interests are well protected when issues of this sort arise. 5.1 Information Systems And Ethics 5.1.1 Privacy- The issues of privacy have become one of growing concern as regards information systems in todays business environment. Alter identifies two crucial areas in this: personal privacy, which talks about the ability of an individual to avoid unwanted instructions into personal time. Space and property (2002, pg.287), and the information privacy which deals with the the ability of the individual to determined when, how and to what extent personal information is communicated to others (2007, pg 287). Privacy issues generally can be spotted in a lot of areas, today organisations, through use of the intranet within offices, can monitors mails that staff send across the organisation and also find out the sites they are visiting. This in a lot of ways infringes on their rights of privacy as individuals. That is why most individuals how prefer to send all private mails from their homes. However, the CRM technology is one area that this becomes very crucial. Companies in the process of conduction business with customers, gather a lot of personal information of its customers, for instance BQ, with its SAPCO system. Most of customers personal details are taken by the system. It now dwells on managers and staffs alike to make sure that this information of customers are well protected from abuse. However, over the years there had been codes like the code of fair information practices (Alter 2002, pg.290) created in the US to ensure that customers are to large extent in control of information released from being used for other things without their consent. 5.1.2 Health Issues- This is a very critical issue especially as information technology in the work place raises a variety of health issues. Heavy use of computer is reportedly causing health problems like job stress, damaged arm and neck muscles, eye strain radiation exposure and even death by computerised caused death. O Brien 2005, pg 395). There are times when placing an order for customers on the system can take ages and these in cases are linked to a slow system of internet and how voluminous the order is. In tackling this issue, what BQ has done is making sure that staffs have at least two breaks within a particular working day to ease of the stress that could be associated with this. A day off in the week is also given to staff. In this way, they probably foreseen the issues greatly minimised. 5.1.3 Property Issue- In information technology, this is often referred to as intellectual property which literally links to ownership of an idea or a product. This is very important in business. However, the internet raises some new challenges (Rowley 2002, pg. 244). Issues to be considered in terms of this include trade secrets, copyright and patents. a. Trade secrets- These are very crucial corporate issues as most times. They are associated with companys brand image and identity. They are often regarded as assets that if infringed upon can be sued in the court of law. In 2007, Oracle sued and accused SAP of hacking into its computer networks and stealing vital product information (BBC News 2007). Prevention this now, companies who own products must find ways of making sure that employees protect these from competitors and public generally. b. Copyright- These refer to a law or statutory grant that protects creators of intellectual property from having their works copied by others for any purpose for a period of 28 years. Laudon Laudon 2002, pg. 479). Despite the fact that companies like Oracle, Siebel, Sap, Salesforce all developed CRM. However, there are particular areas which are unique to this companies that cannot be taken from them. Also companies that use SAP products like BQ (SAPCO) and Virgin cosmetics (MYSAP) all have customised products which are peculiar to their companies which must be protected. 6.0 Security Management In Information System It is not enough to create systems within organisation, management must put certain measures in place to ensure that these information are well secured.

Ethics Values in Health and Social Care

Ethics Values in Health and Social Care Introduction The global era is getting more competitive and dynamic. For the proper development of health and social care, learners should be acquired skilled knowledge about caring as well as the proper understanding of personal development. There are many departments in health and social care; they are delivers health care facilities in various different of organizations by seeing the idea of care that provides the rights of the patient. The care training provides the great support to the patient by providing their safety and make sure they are safe in all phases of the care organization and service. To cope up with the present business environment every persons should prove themselves as more personnel and professional. Task-1 1.1: Personal values and principles agree or conflict with the principles of support for working in health and social care. Personal values develop from situations with the external world and can change over time. Personal values developed early in life may be resistant to change. Ex: culture,  religion, and political party. Values exist, whether one recognize him or not. Life can be much easier when one acknowledges ones values – and when one make plans and decisions that honor him. Personal values influence personal character through internally. Basically, a person’s values and principles depend on his or her personal character and so on. In health and social care settings there are principles which run the practice of healthcare workers to confirm that quality care is delivered for service users. They are 5 principles in health and social care practices: Confidentiality Communications Promoting antidiscrimination practice Rights Acknowledging individuals believe and identities. 1.2: The way of personal culture and experience influence my work as a care practitioner. Personal Culture is defined as the patterns of ideas, customs and behaviors shared by particular persons. Personal Culture may contain all or a subset of the following features: Civilization, Language, Religion spiritual beliefs, Masculinity socio-economic class. To work in an area of health and social care especially as a practitioner greatly depends on personal beliefs and mind set up activities. Personal Culture and experience are influence by several ways, like: Positivity: positivity greatly influenced a personal mental behavior. If he/she positively treat toward something that will gives him a fruitful result. Helpful mentality: in every spare of life there must be needed a helpful mind. The actions and the work of practitioner haven’t any time requirement.so it’s very crucial. Smooth behavior: the behavior of practitioner should be firm and smooth. Ethically strong: The factors that are compulsory to be ethical have the great impact on the profession of practitioner. Quality of work: The practitioner should have able to qualifying for conducting the profession.it is expressed on the legal social welfare and the well-being of the society. 1.3: New development and changes to personal values can change work practices in health and social care setting. The definite needs and wants of the immediate of health and social care sector greatly depends on the positive attitude of works. The availability of actual work makes more well-organized values of working in health and social sector. The workers works mentality drives the actions of health and social sector. The worker should complete their activities which depend upon what customers prepare and search. The service which given by the provider of health and social sector certify the ability of the emerging level of the precision. As we know the development of health and social sector is greatly improving day by day. The emergence of work gets aspiration by the changes values. The personal values significantly changing with in an eye stream by the growth of the health and social sector. Task 2 2.1: SWOT analysis showing the key strengths, skills, ability and learning style relation to job role, weakness, opportunities and threats. SWOT analysis is the act of a person’s internal and external criteria. Strengths and weakness is internal phenomenon and opportunities and threats are external phenomenon. My SWOT about the regarding assignment is given below: My strengths: internal efforts which gives me more confident to dine this job: Greater work support. Building interpersonal communication network. Positive strategies taken by me. Maintain specific location and additional funding. My weakness: High costs are prime obstacle to continue my work. The obsolete data. The workforce diversity also created barriers. Insufficient record preserves system. My opportunities: My chances of work cause so many effects on externally. These are written below- Services provided by others. Faithfulness of well-wishers. Greater sources of external data. Threats to me : Service provide by competitors. The service provided by practitioner in several campaign Nervousness in facing viva 2.2: Divide a plan over a period week of personal development goals The action for the plan for a practitioner is a total of a mental work. A plan over period weeks of personal development goals are as follows: Making an weakened plan or schedule: At the beginning of the weakened personal development goals the practitioner have to make a plan or schedule that will provides the overall blue print for the personal developmental goals. Collection of relating information: For everything we want to collect some related information which must be logical and objective oriented. Identify the weakness: To find out where the lacking’s of practitioner Correct the weakness: After identifying the weakness practitioner have to correct the weakness and make a good use of it. Controls of errors: Finally the practitioner controls the errors by using effective leadership. 2.3: Monitor and revise the plan in accordance with my role as a care practitioner. A practitioner has to monitor overall plan to make his goal successes. He should through focus on the adapted plan, also follow the rules, regulation and ethics of the proposed plan. A practitioner has to be honest in his duty. As a practitioner I have to do arrange the duty of my work. The rules should be monitored as well as monitored by me. As a practitioner the following proposed plan is monitor and revise by me: I should have the great skills of presentation as a practitioner. I encourage teams to work harmoniously I prepare my daily activities as regular basis. I maintain my responsibilities in time. I am able to provide effective service properly. Positive mentality is the key aspects of my work environment. This personal behavior helps me to proper monitor and accomplishes my plan easily. 2.4: discussion of how my key skills, ability and learning style fits in with my role and evaluate the extent to which my weakness hinder my development and evaluate the role of my development plan in helping me achieve professional competency in accordance with your role as a care practitioner. The academic knowledge and skills should be easily taken by me if I were a well care practitioner. I have to take proper decision to solve my problem efficiently. The success of all care practitioner is highly depends on the working capability and the efficiency. One should be dedicated himself on service accurately. I should be authentic in case of responsibility my work. An appropriate job plan also should be taken by me. All types of barriers of work solved by me with very logically. Moreover, my positive attitude toward work helps me to gain my objectives. Therefore, I should keep in mind that I am working as a care practitioner who is the best sympathizer of the environments. Task 3 3.1: explanation with specific examples what steps a nurse would take to ensure that he/she does not cross professional boundaries. Professional boundaries are the spaces between the nurses power and the clients vulnerability. In relationships with any level of well-being and closeness, boundaries are needed to separate individuals applicably. Professional boundaries support key elements of the nurse practitioner-Patient relationship: trust, compassion, mutual respect, and empathy # Steps should be taken by a nurse Education starts at the entry into practice level in nursing programs. Continued in higher nursing education programs. Policies of sexual delinquency and boundary defilements should be updated and made part of the staffs annual education. Should be informed about their own states nurse practice act Be secret in case of sharing personal matter. Speak relevant and logical topics Should be emphasize on proper value of time References: National Council of State Boards of Nursing (NCSBN) 3.2: Discussion of promoting and supporting the rights of the service user at work and evaluate the outcome. In health and social care center the service user must consume the proper rights. Proper service makes a user more delight. There has a series of rights which should provide for a service user- Privacy of the user: The privacy of the user should be ensured all time. The promoting and supporting the rights of the service user mainly depend on the proper privacy maintain of user. Needs of the user: the service provider must be identified the actual needs of the user and finally he satisfy his needs by providing greater service. Security of user: The user should be maintained his safety and security. Personal satisfaction and independence: By providing superior service the provider raise the satisfaction level of the user and independence also increases through personal choice. Value of choice: The choice of service user should be kept in mind if the service user. 3.3: The possible conflicts that may arise and critically discuss methods of conflict resolution where professional boundaries have been crossed In an organization conflict is a common matter. It may be arise for a lot of reasons. Such as- Conflict among the channel members Conflict due to work roles Conflict through one department to another department Boss with subordinates miscommunication with senior and junior employees The upper miss adjustment can resolve by the following way- Proper communication web should be established with channels member and subordinates. Discussion in problematic area Ensure the proper understanding with the employees Maintaining good relationship eth other department Cooperating Task 4 4.1: My own personal contribution to minimizing barriers to effective network I am able to produce, monitor and revise plans for personal improvement in developing the skills and abilities required of a health and social care practitioner. I have to take some special contribution to minimizing barriers to effective network. These are below- Study my Action Plans. Dedication to achieve. I just working there as a teammate. I Identify barriers from term in achieving the goal. Create our targets to ensure development in future. Make a favorable environment. Finally I assigned as myself with the every working step including proper communication and management and control as well. 4.2: Explanation of the limit of care role and its impact on my exercise of power in times of emergencies. Every human being has limitation on their working environment. I myself also faced lots of problem in care role that impact on my exercise of power in times of emergencies. The common limitations are writing down: The limit of care role Faced unfavorable work environment. Poor work routine hampered my task. Nature of the work. Lack of positive attitudes from supervisor. Defective equipment. Impact on my power in emergencies: we know that power is the sign of satisfaction. But when some limitation occurs instantly with me my power being hampered. The negative impact of regarding my power decreases are below- Suffered from mental pressure. Decreases physical fitness. Negative attitude toward workforce environment. Boringness. Negative practices of ethics. 4.3: My contribution to minimizing barriers to effective teamwork Every worker should be positive minded to perform his or her assigned works. The mentality also should be positive to conduct communication with others. But in there are a lot of barriers that hampers to do effective team work. By using my patience and efficiency I apply myself fully to bring an effective team combination. Always I try to provide my best effort in my job. By seeing this majority of my colleagues are motivated and they also devoted their all experience and knowledge to the work. My innovative ideas help all to work combined as a team. Moreover, I give enough encourage to my teammates during the job period. 4.4: Ideas to improve personal contribution to team work A positive idea can change everything as well as it can be a key for improving personal contribution to team work. My ideas are given below: Exchanging information Friendship Effective cooperation Discussion with teammates Be honest and ethical mentality Ensure of chain of command rules Conclusion The work competence and perfection of walks depends of stability of work and devotion. For actual health and social care service, there must be needed to manage, maintain, and establish that require completing total action in terms of health and social care service. The beauty of real life can be found in social and health care service. That makes an individual to develop strong personality and perfection.